No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in New York City come from postal codes 10118, 10003, 10004, 10075, 10011, 10034, 10016 and 10001.
T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.53 out of 5 52,687 ratings
Thank you!
Problems in the last 24 hours in New York City, New York
The chart below shows the number of T-Mobile reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at T-Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (42%)
-
Phone (36%)
-
Wi-fi (8%)
-
Total Blackout (8%)
-
E-mail (4%)
-
TV (1%)
Advertisem*nt
Live Outage Map Near New York City, New York
The most recent T-Mobile outage reports came from the following cities:Bloomfield, New York City, Hasbrouck Heights, Brooklyn, Newark, Weehawken, The Bronx, Jersey City, Hackensack, Montclair, Staten Island, Union City, Nutley, Queens and North Bergen.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Bloomfield | Phone | |
| New York City | Internet | |
| Hasbrouck Heights | Phone | |
| New York City | ||
| Brooklyn | Phone | |
| Newark | Internet |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
T-Mobile Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- Johnny Baby (@djschoolboy) reported fromManhattan, New York
There is absolutely no reason for you guys to cut anyone’s phone service off at this time @TMobile @verizon get it together.
- Gillean Thompson 🦍🇬🇭 (@Hybrid_Gx2) reported fromHillside, New Jersey
@TMobile fix my LTE -management
- The Rick H. Show (@TheRickHShow) reported fromQueens, New York
@JohnLegere and @TMobile have seriously dropped the ball. Customers service is awful. @BBBTriCounties
- 👑Bre ✨ (@itgirlbre_) reported fromBrooklyn, New York
@TMobile count your days! My service has been horrible for abt 2 weeks now. @verizon would neverrrrr!
- Andrew Martonik (@andrewmartonik) reported fromManhattan, New York
@VrsatileMW @TMobile That feels like more of a localized tower problem. I've seen the quick network switching while it negotiates what radio band to use, but it has never resulted in actually poor network performance.
- JojosGroove (@JojosGrove) reported fromQueens, New York
They are perfect !! Never too much magenta 💕 #TripleSSS #MagentaLife #NERULES #MW🍎 #NYC🗽 #Tmobile #WorkLife #MobileTruck #NewYork
- TT Shanell (@tt_shanell) reported fromBrooklyn, New York
@TMobileHelp @TMobile what’s going on with the customer service during this hard time !! Been on hold for over 30 mins & my phone is not working !
- The Rick H. Show (@TheRickHShow) reported fromQueens, New York
@TMobile @JohnLegere Get it Together, come up with solutions to the issue. Stop giving me scripted lines from a customer service manual. It shouldnt take a whole month to deliver a Phone. I cant wait for Season 5 of the Podcast.
- The Mister (Mr.) (@8th_1nder) reported fromHillside, New Jersey
@TMobileHelp 3. Reason being that my line was blocked this morning as the period of renewal is today. When I checked their profile @MetroByTMobile, I saw the retweeted message of @TMobile and thought it was the same across all board. When you call their customer care line, it says to...
- Ronald (@ronald_809_) reported fromBronx, New York
@SneedTech @TMobile Never said it was a bad thing, just pointing how the Smaller carrier is making the big dogs do something nice for the people.
- Jason Anthony The Transit Guru (@JasonBXNY0619) reported fromBrooklyn, New York
@TMobile The staff at store located at 563 Atlantic Ave Brooklyn NY 11217 are always rude with customers and a staff member said one pillow per customer independently how many lines that person has kudos to @TMOTimesSquare
- Jeffrey White (@chexaddict) reported fromManhattan, New York
@TMobile My girlfriend and I were having lunch at Taco Bell, when an employee from a nearby T-Mobile store stopped by to pick up her order. She was extremely rude to those working there, to the point that it was unnecessary and it almost ruined my lunch.
- Esthefanie G. (@Steflova13) reported fromQueens, New York
@TMobile definitely need your assistance because there is a long wait to get a customer service rep
- ChainTooken (@LTrainDotCom) reported fromQueens, New York
Give people a month free! For those who been with you for over a year. @TMobile my family been with u over 10, but I understand no free month for newbies. Crazy, to give unlimited data when people are forced to stay home. Look stupid and heartless
- robby (@robby47509330) reported fromBrooklyn, New York
@TMobileHelp @DCATest1 @tmobile T-Mobile still doesn’t know how I got scammed by one of their dealers and refuse to help in any way I just lost my job because my boss can’t contact me all I have is stupid iPod after spending 800 plus for a unlocked phone from one if it’s dealers
- KING LEO (@1kgcloud9) reported fromBrooklyn, New York
It’s a damn shame that I hang up when I call @TMobile customer service if it’s not an Asian .. they the only ones that correct the issue everytime
- robby (@robby47509330) reported fromBrooklyn, New York
@JohnLegere Trash support and scamming workers at your stores selling stolen phones good job @TMobile @JohnLegere #stayawayfromtmobile #scam #860dollarsdownthedrain #stopscamminghardworkingpeople
- Lisa Amowitz (@lisa_amowitz) reported fromBronx, New York
@OptimumHelp today my service cut off completely so that I had to use my @TMobile phone as a hotspot. Yes— I rebooted, restarted—etc. yes, I tried to call. I wish you had internet service @TMobile, because @OptimumHelp is THE WORST. I can barely do my job.
- Ninjin Galsanbat (@NinjinGalsanbat) reported fromQueens, New York
@JohnLegere @Apple @nycgov @NYCSchools would love to get 2 @TMobile iPads for my kids ,no tablets in the house, to do school work for the foreseeable future, help!
- The Mister (Mr.) (@8th_1nder) reported fromHillside, New Jersey
@TMobileHelp I don’t have any desire to reach out to them. I’m unable to switch providers at the moment during this crazy time, I definitely would have done that. I’m only bringing this to your notice so you could probably send it up to corporate because a service provider branded as/by...
T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Ashmore🎶 (@Joeybagofdonut0) reported
🤬🤬 @TMobile has trash service!! In case you wanted to switch!!
- Chris D. (@cbdavistx) reported
@TMobile please do better at helping your @sprint customers. Spending an hour on the phone with customer support just to have the agent hang up in my face is UNACCEPTABLE.
- Tiger Briggs (@kdmalone86) reported
The longer I have this @TMobile @sprint service, the more I despise it! I get upset every time I see that merger commercial because I live WITHIN MY CITY LIMITS and my coverage is HORRENDOUS! I can not wait for this contract to be over!
- Eddy Salomon (@EddySalomon) reported
@TMobile Why isn't your $10 off Youtube TV promotion page working so I can sign up for this offer? I've contacted several of your reps and none of them seem to be able to fix the issue.
- D Green (@emmett8866) reported
@TMobileHelp @badassbosoxfan Bars don't mean sh*t they are set by the OS go to system and look a the - DBM good signal is -90dbm - 115 DBM is horrible -120 DBM no connection.
- john richards (@johnchef23) reported
@TMobile @Tesla Recycling all my plastic and picking up garbage from the beach
- Claude G. (@METRO25DISH) reported
@NevilleRay @TMobile @Speedtest Doesn’t matter what the speed test shows when your network is garbage to begin with
- Phonejnkie (@Lionsfan67) reported
@NevilleRay @TMobile @Speedtest Lol. But try getting service in town!
- ronald bernard (@badassbosoxfan) reported
@emmett8866 @TMobileHelp There is an identified tower issue with the tower near my house that's causing the issue
- The Street Report (@streetreportpod) reported
@TMobileHelp Network was fine until Tmobile took over
